Terms and conditions

1. Use of this website

The content on this website is provided for general information about our services. While we take care to keep it accurate and current, we do not warrant that it is complete or error-free, and it should not be relied on as professional advice for your specific circumstances.

You agree not to use this website in any way that is unlawful, that could damage or impair it, or that interferes with anyone else's use of it.

2. Services and quotations

All services are delivered on the basis of a written proposal or quotation. A quotation is valid for 30 days from its date unless stated otherwise, and is based on the requirements described to us at the time. If those requirements change materially, we will issue a revised quotation before continuing.

A project is considered accepted once you confirm the proposal in writing (including by email) or pay the deposit invoice, whichever happens first.

3. Client responsibilities

To deliver on time we rely on you to provide the content, access, approvals and feedback we have agreed, within the agreed timeframes. This may include text, images, logos, domain and hosting access, and access to any existing systems we need to integrate with.

You confirm that any material you supply to us is yours to use, or that you hold the necessary licences for it, and that using it will not infringe anyone else's rights.

4. Fees and payment

Unless agreed otherwise in writing:

• a deposit is payable before work begins, with the balance due on completion or in agreed stages;
• invoices are payable within 14 days of the invoice date;
• recurring services such as hosting, maintenance and advertising management are billed in advance for each period;
• third-party costs (advertising spend, licences, domains, hosting, stock assets) are your responsibility and may be billed at cost or paid directly by you.

We reserve the right to suspend work or services on overdue accounts, and to charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Project timelines and changes

Timelines given in a proposal are estimates based on prompt client feedback and the scope as agreed. Delays in receiving content, approvals or access may move the delivery date.

Requests that fall outside the agreed scope will be quoted separately as a change request before any additional work starts. We will never carry out chargeable extra work without your written approval.

6. Intellectual property

On receipt of payment in full, ownership of the final deliverables produced specifically for you — website designs, page templates, and custom application code written for your project — transfers to you.

We retain ownership of our pre-existing tools, frameworks, libraries and general know-how, and of anything not paid for in full. Where our work incorporates open-source or third-party components, those remain subject to their own licences.

Unless you ask us not to, we may reference your project and display non-confidential screenshots in our portfolio.

7. Third-party services

Some deliverables depend on third-party platforms — hosting providers, domain registrars, payment gateways, advertising networks, plugins and APIs. Those services are governed by their own terms, and their availability, pricing and policies are outside our control.

We will always advise on sensible choices, but we are not liable for outages, policy changes, account suspensions or price increases imposed by a third party.

8. Confidentiality and data

We treat your business information as confidential and will not disclose it except to team members or subcontractors who need it to deliver your project, or where we are required to do so by law.

Where we process personal data on your behalf, we do so in line with our privacy policy and applicable UK data protection law.

9. Warranties and liability

We warrant that our services will be performed with reasonable care and skill. For custom development we correct defects reported within 30 days of delivery at no charge, where the defect is caused by our work and the deliverable has not been modified by others.

We do not warrant that any website, campaign or system will produce a particular commercial result, search ranking, volume of leads or level of revenue.

To the fullest extent permitted by law, our total liability arising out of or in connection with our services is limited to the fees paid by you for the specific service giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, loss of business or loss of data. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

10. Cancellation and termination

Either party may terminate a project by giving written notice. If you cancel, you remain liable for all work completed up to the date of cancellation and for any third-party costs already committed on your behalf. Deposits are non-refundable once work has started.

Recurring services may be cancelled with 30 days' written notice, effective at the end of the current billing period.

11. Governing law

These terms are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. The version published on this page at the time you accept a proposal is the version that applies to that engagement.

12. Contacting us

Allstates Hub Ltd
352a Radford Road, Nottingham, England, NG7 5GQ
Telephone: +44 333 041 0263
Email: info@allstateshub.com