Privacy policy
At Allstates Hub Ltd we are committed to protecting your privacy and handling your data with transparency and care.
Last updated: 1 September 2026
Our commitment to your privacy
This policy explains clearly how customer and visitor information is collected, used, stored and protected by Allstates Hub Ltd. It exists to ensure transparency, to build trust with the people who contact us, and to demonstrate compliance with UK data protection law and the requirements of our payment and hosting providers.
Because our business may handle personal and transactional data on behalf of clients, we think it is important to state plainly how that data is managed — responsibly, securely, and in line with applicable regulations.
Information we collect
We may collect basic personal information such as your name, email address, telephone number, company name and any details you submit through our contact or enquiry forms.
We may also collect non-personal information such as browser type, device information, IP address and website usage data — including pages visited and interactions — to improve website performance, user experience and service quality. This information is only collected when you provide it voluntarily or through standard analytics tools.
We do not knowingly collect information from children, and we do not collect special category data through this website.
How we use your information
The information we collect is used to respond to enquiries, provide customer support and deliver the services you have requested. It also helps us understand customer needs, improve our website and enhance the overall user experience.
Certain data may be used for internal analysis, service optimisation and communication about updates or relevant business information. All information is handled responsibly and used only for legitimate business purposes connected with improving service quality and customer satisfaction.
We rely on your consent, the performance of a contract, or our legitimate interests as the lawful basis for processing, depending on the situation. We do not sell your personal data to third parties.
Safeguarding your data
Allstates Hub Ltd takes data protection seriously and applies appropriate administrative, technical and organisational safeguards to protect personal information against unauthorised access, misuse or disclosure.
Access to customer data is limited to authorised personnel who need it to perform their duties. We follow standard security practices including secure data storage, encrypted communications where applicable, and regular system monitoring.
We retain personal data only for as long as it is needed for the purpose it was collected, or for as long as we are required to keep it for legal, accounting or reporting obligations.
Cookies and analytics
Our website may use cookies and similar technologies to keep the site working correctly, remember your preferences and understand how visitors use our pages. Essential cookies are required for the site to function. Analytics cookies are only used to measure aggregate usage and are never used to identify you personally.
You can control or delete cookies through your browser settings at any time. Disabling some cookies may affect how parts of the website behave.
Sharing information with third parties
We may share limited information with service providers who help us operate our business — for example website hosting, email delivery, analytics or advertising platforms. These providers act on our instructions and are required to protect your information.
We may also disclose information where we are legally required to do so, or where it is necessary to establish, exercise or defend legal claims.
Your rights
Under UK data protection law you have the right to:
- request a copy of the personal data we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your personal data where there is no ongoing reason for us to keep it;
- object to, or ask us to restrict, certain processing;
- withdraw consent at any time where processing is based on consent;
- request that we transfer your data to another provider where technically feasible.
To exercise any of these rights, email info@allstateshub.com or write to us at the address below. We will respond within one month. If you are not satisfied with our response, you may complain to the Information Commissioner's Office (ICO).
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our services or in the law. The date at the top of this page shows when it was last revised. We encourage you to review it periodically.
Contact us about privacy
Allstates Hub Ltd
352a Radford Road, Nottingham, England, NG7 5GQ
Telephone: +44 333 041 0263
Email: info@allstateshub.com